Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information.

Last Updated: March 15, 2025

This privacy policy explains how NovalInkMax collects, uses, and protects your personal information when you use our services or visit our website.

Information We Collect

We collect information to provide better services to our users. The type of information we gather depends on how you interact with our services and what you choose to share with us.

Personal Information

This includes your name, email address, phone number, and business details when you contact us or sign up for our services. We only collect what's necessary to serve you better.

Usage Data

We collect information about how you use our website, including pages visited, time spent, and interactions. This helps us improve your experience and understand what works best.

Technical Information

Your device type, browser information, IP address, and location data help us ensure our services work properly across different platforms and regions.

Communication Records

When you contact us through email, phone, or our contact forms, we keep records of these interactions to provide consistent and helpful support.

How We Use Your Information

Your information helps us deliver and improve our IT consulting services. We're transparent about how we use what you share with us.

We use your personal information to respond to your inquiries, provide consultations, and deliver the IT solutions you request. Your contact details allow us to follow up on projects and keep you informed about services that might benefit your business.

Usage data helps us understand which aspects of our services are most valuable to our clients. This information guides our development priorities and helps us create better solutions for Turkish businesses looking to improve their local SEO and IT infrastructure.

We also use your information to comply with legal requirements under Turkish data protection laws and to protect our business interests through proper record-keeping and security measures.

Information Sharing and Disclosure

We don't sell your personal information to third parties. That's not how we do business, and it never will be.

However, we may share your information in specific circumstances. When working on your IT projects, we might need to share relevant details with trusted technology partners or subcontractors who help us deliver services. These partners are bound by confidentiality agreements and only receive information necessary for their specific tasks.

We may disclose information if required by Turkish law, legal processes, or to protect our rights and the safety of our clients. In case of business changes like mergers or acquisitions, your information may transfer to the new entity, but your privacy rights remain protected.

Your Privacy Rights

Under Turkish data protection laws and international privacy standards, you have several important rights regarding your personal information.

Access Your Information

You can request a copy of all personal information we have about you. We'll provide this within 30 days of your request in a clear, understandable format.
Correct Inaccurate Data

If you find errors in your information, let us know and we'll fix them promptly. Accurate data helps us serve you better anyway.
Delete Your Information

You can ask us to delete your personal information, subject to legal requirements for record-keeping. We'll explain if we need to retain certain information and why.
Limit Processing

You can request that we stop processing your information for certain purposes while still maintaining your records. This might affect our ability to provide some services.
Data Portability

Where technically feasible, you can request your information in a format that allows you to transfer it to another service provider.

Data Security Measures

Protecting your information is fundamental to our business. We implement multiple layers of security to keep your data safe from unauthorized access, alteration, or disclosure.

Encryption

All data transmission between your device and our servers uses industry-standard SSL encryption. Sensitive information in our databases is encrypted at rest using advanced encryption standards.

Access Controls

Only authorized personnel have access to personal information, and access is limited to what's necessary for their job functions. We maintain detailed logs of who accesses what information and when.

Regular Updates

Our security systems and software are regularly updated with the latest security patches. We continuously monitor for vulnerabilities and threats to stay ahead of potential risks.

Backup Protection

Data backups are encrypted and stored securely in multiple locations. Our disaster recovery procedures ensure your information remains protected even in worst-case scenarios.

Data Retention Policy

We keep your information only as long as necessary to provide services and comply with legal requirements. Different types of information have different retention periods based on their purpose and legal obligations.

3 Years

Business communication records and project documentation are retained to support ongoing client relationships and potential follow-up services.

7 Years

Financial records and contracts are kept to comply with Turkish business and tax law requirements for proper record-keeping.

1 Year

Website analytics and usage data are retained to analyze trends and improve our services, then aggregated or deleted.

30 Days

Inquiry forms and initial contact information from potential clients who don't engage our services are deleted after follow-up period.

International Data Transfers

While we primarily operate within Turkey, some of our technology partners and service providers may be located in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place.

Any international transfers comply with Turkish data protection requirements and international standards. We use contractual protections, adequacy decisions, or other approved mechanisms to ensure your information receives equivalent protection regardless of where it's processed.

You have the right to know about these transfers and request information about the safeguards we use to protect your information when it crosses borders.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and understand how our site is used. Most of these are essential for the website to function properly.

We use analytics cookies to understand which pages are most useful to our visitors and how people navigate through our site. This helps us improve our content and make it easier for potential clients to find the information they need.

You can control cookie settings through your browser preferences. However, disabling certain cookies might affect some website functionality. We don't use cookies to track you across other websites or for advertising purposes.

Changes to This Privacy Policy

We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

Minor updates that don't materially affect your rights or our use of your information will be reflected in the "Last Updated" date above. We encourage you to review this policy occasionally to stay informed about how we protect your privacy.

If you disagree with changes to this policy, you can contact us to discuss your concerns or exercise your rights regarding your personal information.

Children's Privacy

Our services are designed for businesses and professional clients. We don't knowingly collect personal information from children under 16 years of age. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover we've collected information from a child under 16, we'll delete that information promptly from our systems and discontinue any further collection or use of such information.

Privacy Questions and Concerns

If you have questions about this privacy policy or how we handle your personal information, we're here to help.

Call us: +90 212 232 4388

Visit us: Eminpaşa, Mehmet Bey Sk., 65300 Van Merkez/Van, Turkey

We'll respond to privacy-related inquiries within 15 business days and work with you to address any concerns about your personal information.